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Dr Joseph Francis J

Chair - Admissions Assistant Professor of Operations & Supply Chain Management


Experience in Teaching / Practice / Industry / Research : 13 years in Teaching / 10 years in Industry

Dr Joseph Francis J has a right mix of Industry and Academic Experience. His areas of interest include Project Management, Production Planning and control , Supply Chain Management and Applications of Soft computing techniques for Managerial decisions.

Dr Joseph Francis. J  has a Bachelors Degree in Electrical and Electronics Engineering from Government College of Technology, Coimbatore. Also, he has obtained his MBA from Pondicherry University. He was awarded Ph.D by Anna University, Chennai for his thesis titled “Modeling the relationship between Productivity, Use of Technology and Service Quality among Indian Airline Service Providers”. He is also a certified Project Management Professional of the Project Management Institute, USA.


  1. Authored a book titled, Business Statistics , published on June 2015 by Cengage Learning India Limited,  865 Pages, ISBN: 9788131527931, 1755 copies sold as on  June 2019. The second edition was  released in July  2019, 892 Pages, ISBN: 9789353502195
  2. First Author of a book titled, “ Business Statistics for Gujarat Technological University “ , Published in August 2017 by Cengage Learning India Limited, 513 Pages, ISBN : 9789386650962


  1. The paper titled “Service Quality And Passenger Satisfaction: An Empirical Investigation Of Indian Airline Services” has been published in International Journal of Applied Engineering Research (IJAER).
  2. The paper titled “ An Empirical Investigation Into Factors Affecting Service Quality Among Indian Airline Service Providers “ has been published in INTERNATIONAL JOURNAL OF MANAGEMENT , May 2010 issue, Pages 71 – 87
  3. The paper titled “ Impact Of Technology On Productivity And Service Quality Among Indian Services “ Has Been Published In International Journal Of Management, May 2011 issue , pages 33-43


  1. Presented a paper titled “ Application of Neural Classifier technique of Artificial Neural Networks for designing the channel selection criterion” at the 11th Indian Subcontinent Decision Sciences Institute’ International Conference held at Indian Institute of Management, Trichy between December 27-30, 2017. The abstract of the paper presented was included in the Conference Proceedings
  2. Presented a paper titled “An empirical investigation of Impact of service quality and passenger satisfaction among Indian Airline service providers “ on 18th and 19th December 2009 at the “Silver Jubilee International Conference  On Services Management – The Best And Next Practices – SJICSM 2009 “ conducted by VIT Business School, VIT  University, Vellore
  3. Presented a paper titled “The Impact of service quality on passenger satisfaction in Indian Airline services “ on 4th and 5th November 2009 at the “ International conference on International Marketing in Asia Pacific : Issues and Challenges “ conducted by GRD School of Commerce & International Business and University of Central Lancashire, England


  1. Attended the AICTE Sponsored Short Term Trainning Programme on “ Teaching with Simulations” conducted by the Rajagiri Centre for Business Studies , Kochi
  2. Attended the Faculty Development Programme on “ Machine Learning using Python” conducted by the St. Joseph Institute of Management, Trichy on 6-7 March , 2020
  3. Attended a Workshop titled “ Teaching with Simulations” on 02.01.18 and 03.01.18 conducted by Harvard Business Publishing
  4. Attended a faculty Development Programme titled “ Write and Cite” on 07.11.17 conducted by RCBS
  5. Attended a Three Day workshop on “ Multivariate Analysis , Scale Development and Structural Equation Modelling “ during 10.05.17 to 12.05.17
  6. Attended a Faculty Development Programme on “ Teaching Methods to Strengthen Decision Making Skills “ on 20.09.16


  1. Was a resource person and delivered sessions in AICTE Sponsored Short Term Trainning Programme on Delivery Based Outcome Based Education in Management Education : Objectives, best practices and Measurement of Outcomes from 7th to 19th December 2020 organised by the Department of Management, Saintgits Institute of Management , Kottayam . Delivered sessions on “ Role of Continous Assessment on Outcome based education “ and “Continuous improvement in Quality of education through introducing best practices “
  2. Was a resource person for a FDP on “ Foundation Course in Business Analytics “ organized by Girideepam Business School , Kottayam on 05.05.2018

Project Management, Supply Chain Management, and Applications of Soft computing techniques for Managerial Decisions

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