Dr. Dhyana Sharon Ross

QUALIFICATION & SPECIALIZATION : MBA (Hospital & Healthcare Management), PG Diploma in Medical Legal Systems, M. Phil, Ph.D (Full time).

Experience in Years – Teaching/Practice/Industry/Research: 3 Years of Teaching Experience/ 3 Years of Research/ 1.5 Years of Industry experience.

Overview

Dr. Dhyana Sharon Ross started her career with Apollo Hospitals, Chennai as an MHC Coordinator. She then worked with Global Hospitals and Health City, Chennai as a Lab and ICU Manager. After completing her M. Phil and Ph. D with distinction in full-time, she started her career as management faculty in Saveetha University and the moved to B S A Crescent Institute of Science and Technology. She also holds a PG Diploma in Medical Legal Systems. Her research works have been published in Scopus indexed Journals. She is also a rank holder at her M.Phil level. She has guided many post graduate research projects.

She is currently an Assistant Professor at LIBA in the Healthcare Management area. Her teaching and research areas includes Healthcare Marketing, Health Information Systems, Medical Legal Systems, International Patient Services and Patients’ rights and Responsibilities.

Academic Biography

Dr. Dhyana Sharon Ross was awarded her Ph. D (full time) in the area of Healthcare Management by VIT University in 2018. She has completed M. Phil (full time) from Vels University. She has pursued PG Diploma in Medical Legal Systems from Symbiosis University. She has completed her MBA (Hospital & Healthcare Management) from SRM University, Kattankulathur in 2012.

Research and Publications

Ross, D, “Moderating Effects of Work from Home on Employee Engagement and Employee Retention”, Journal of Management History, (Under Review)

Ross, D and Anitha K, “An Empirical study of Job Analysis on Job Performance with Intranet as a moderator”, Journal of Management History, (Under Review)

Ross, D and Anitha K, “Self Efficacy and Intuitive Cognitive Style: Is It a Stimulus to Effective Decision Making Of Entrepreneurs”, Prabhandhan-Indian Journal of Management, (Under Review)

Ross, D and Rajagopalan, V, (2016), “Patient Experience: A Key Instrument in Analyzing Patient Satisfaction in Public Hospitals in Chennai”, Indian Journal of Science and Technology,ISSN (Online): 0974-5645,Vol. 9, Issue. 47, (SCOPUS INDEXED). Scopus Impact Factor 0.804

Ross, D and Rajagopalan, V, (2016), “Role of Hospital Information Systems in Improving Healthcare Quality in Hospitals”, Indian Journal of Science and Technology, ISSN (Online): 0974-5645, Vol. 9, Issue. 26, (SCOPUS INDEXED), Scopus Impact Factor 0.804

Ross, D and Rajagopalan, V, (2015), “An Analytical Study on Healthcare Service Quality: A Survey Tool for Measuring Patient Satisfaction in Corporate Hospitals in Chennai”, European Journal of Scientific Research, ISSN 1450-216X/1450-202X, Vol. 130, Issue 4 March, 2015, pp.389-395.(SCOPUS INDEXED), Scopus Impact Factor 0.7

Ross, D and Rajagopalan, V, (2015) “An Empirical Study of The Factors Influencing Quality of Healthcare And Its Effects On Patient Satisfaction”, International Journal of Innovative Research in Science, Engineering and Technology, ISSN: 2319-8753, Vol. 4, Issue 2.

Vasantha. S., and Ross, D., (2014), “Awareness level of Patients’ Rights Among Patients in Chennai City”, European Journal of Scientific Research, ISSN: 1450-216X, Vol. 125., Issue. 2., pp. 207-217 (SCOPUS INDEXED), Scopus Impact Factor 0.7

Ross, D., (2014)., “Emerging Need For Bio-Medical Wastes Management in Hospitals’, International Journal of Management, IT and Engineering (IJMIE), ISSN: 2249-0558, Vol. 4., Issue. 7.

Ross, D., and Vasantha. S., (2014)., “A Study on the Level of Hospital Staffs’ Awareness on Patient Rights’, International Journal of Advanced Research (IJAR), ISSN: 2320-5407, Vol. 2, Issue 5, pp. 770-776.

Ross, D., (2014)., “Junior College Students’ Expectations on Choosing Institutions for Higher Education and Institutions’ Marketing strategies For Admission”, Abinav National Monthly Refereed Journal of Research in Commerce and Management, ISSN: 2277-1166, Vol. 3., Issue 5

Ross, D., (2014)., “A Study on the level of Satisfaction of the Employees on the Existing Motivational Techniques in the Hospital”, International Journal of Multidisciplinary and Current Research (IJMCR), ISSN: 2321-3124, Vol. 2.

Vasantha. S., Krithika., M and Ross, D., (2014)., “Challenges of Women Entrepreneurs in Kancheepuram District (Tamil Nadu)”, International Journal of Management, IT and Enineering (IJMIE), ISSN: 2249-0558, Vol. 4, Issue, 4.

Ross, D and S. Vasantha, (2014), “Contribution of Organisation towards Employee Engagement”, International Journal of Management, IT and Engineering (IJMIE), ISSN: 2249-0558,Vol. 4, Issue 2.

Ross, D and S. Vasantha, (2014),“A Study on Hospital Acquired Infections (HAI), control and management”, International Journal of Innovative Research in Science, Engineering and Technology, ISSN: 2319-8753, Vol. 3, Issue 1.

Ross, D and S. Vasantha, (2013), “Social Networking Sites: A Broken Bridge for Students to the Outer World”, International Journal of Logistics and Supply Chain Management Perspectives, ISSN: 2319-9032, Vol. 2, Issue 4, pp. 575-580

Books Published

Dhyana Sharon Ross, Marketing Management, Nitya Publications (in process)